Google+ Watch Modern Day Samurai Movie Online - FAQ | Watch Modern Day Samurai Movies Online

FAQ

Account management

  • Q: How can I update my account information?
    1. Login to your account,
    2. click “view addressees” on the left hand side, and
    3. update details.
    • Q: How can I change my password?
        1. You may reset your password by submitting your email address. You will then receive an email with a link.
        2. Visit the URL and enter your new password.

        Payment

        • Q: What payment methods do you accept?
          • At this time, we can only accept PayPal payments. You may choose to pay using a valid credit card, or your bank account via PayPal. (Conditions may apply.)

            Technical

            • Q: How can I download the movies files I purchased?
            1. After completion of your purchase, you will receive a confirmation email from info@watchsamuraimovie.com with the title “Order #####” (it can take more than 5 minutes).
            2. In this email, you will find a download link.
            3. Click the link and go to the download page (powered by SendOwl).
            4. Click “download” button.
            5. Select “save” file.
            6. Run the movie file with your movie player.
              • Q: How can I watch downloaded movies with my smartphone, tablet or gaming console?
              1. Download movie files using a PC or Mac.
              2. Transfer a movie file to your portable device (e.g. for iPhone users, copy the file to your iTunes and sync with your iPhone).

                System requirements

                • Our downloadable products are designed to be downloaded by PC and Mac. Although you should be able to transfer our movie files to your portable devices, we do not guarantee that your devices can play the movie files.
                • We strongly recommend that you use devices with the latest specs and operating Customers are responsible for checking whether their devices are able to play our products before purchase – you may test it with our free sample MP4 files.

                Devices

                 

                For download products

                • These tips are intended as guidelines only !
                • Customers are responsible for checking whether their devices are able to play our products before purchase – you may test it with our free sample MP4 files.
                • PC and Mac users: you should be able to download movie files directly from the link provided after purchase.
                • Tablet users (iPad, Android tablets, etc.) and Smartphone users (iPhone, Android phones, etc.): you cannot save files directly from our links. If you click the download button via these devices, the video will start to stream, and it will count as 1 attempt to download. We advise downloading all files using PC or Mac and transferring them to applicable portable devices, via iTunes or a similar. 
                • Game consoles: If your game console is able to play MP4 format movie files and you can also transfer files from your PC or Mac, you should be able to play our movie products.
                • Kindle Fire HD users: The Kindle Fire HD should be able to download our digital products directly via download links sent in our purchase confirmation. To do so:(1) Click download link, (2) Click “download” button on linked page (powered by SendOwl), and (3) Visit download list of your Kindle Fire to locate the movie file.
                • We highly recommend testing any device before making a purchase!

                For streaming products

                • Customers are responsible for checking whether their devices are able to play streaming videos
                • Video streaming doesn't work on the original iPad and the iPhone 3G (or less)

                Trouble shooting

                • Q: I failed to download a movie 5 times. Can I get another link for free?
                  • No, unfortunately we cannot offer you any additional attempts due to constraints in our system and our company policy.
                • Q: I forgot to download a purchased product for 1 week and a link was expired. Can I get a new link?
                  • No, at this time we cannot reissue any new links, due to our system and our company policy.
                • Q: I failed to stream a movie 3 times. Can I get another link for free?
                  • No, unfortunately we cannot offer you any additional attempts due to constraints in our system and our company policy.
                • Q: I forgot to stream a purchased product for 3 days and a link was expired. Can I get a new link?
                  • No, at this time we cannot reissue any new links, due to our system and our company policy.
                • Q: Can I get refund because of the above reasons?
                  • No, we are unable to provide any refunds, as our products are digital.
                • Q: I lost my order email with streaming/download link. Can I get it sent to me again?
                  • Yes, please access the link below and enter your email address. It will recover your order.
                https://transactions.sendowl.com/order_recoveries/new?merchant_id=7798

                 

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